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Privacy Policy

Last updated: April 10, 2026

1. Introduction

Vekko ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Vekko platform at vekko.me("Platform"). Please read this policy carefully. By using the Platform, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of information:

  • Account information — name, email address, and profile details you provide when registering.
  • Authentication data — credentials and tokens from third-party sign-in providers (e.g., Google) when you choose to use SSO.
  • Customer Data — content, knowledge bases, and other materials you upload to the Platform to build your tools and applications.
  • Usage data — information about how you interact with the Platform, including pages visited, features used, and timestamps.
  • Device & technical data — browser type, operating system, IP address, and similar technical information collected automatically.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Platform.
  • Process your requests and generate output based on your input.
  • Improve and develop new features and services.
  • Communicate with you, including sending service-related notices.
  • Monitor usage patterns and analyze trends to enhance user experience.
  • Detect, prevent, and address security issues, fraud, or technical problems.
  • Comply with legal obligations and enforce our Terms of Service.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service providers — with third-party vendors who assist in operating the Platform (e.g., hosting, analytics, AI model providers), bound by confidentiality obligations.
  • Legal requirements — when required by law, regulation, legal process, or governmental request.
  • Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our assets.
  • With your consent — when you explicitly authorize us to share your information.

5. AI & Third-Party Services

The Platform uses third-party AI models to generate output. When you use the Platform, your input data may be processed by these third-party services in accordance with their own privacy policies. We select providers that maintain appropriate data protection standards, but we encourage you to review their policies independently.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Platform. If you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, resolving disputes).

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, loss, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict certain processing of your data.
  • Request portability of your data in a structured, machine-readable format.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at support@vekko.me.

9. Cookies & Tracking

We may use cookies and similar tracking technologies to maintain your session, remember preferences, and understand how you use the Platform. You can control cookie settings through your browser. Disabling cookies may affect Platform functionality.

10. Children's Privacy

The Platform is not intended for users under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on the Platform. We encourage you to review this page periodically. Your continued use of the Platform after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@vekko.me.